Omaha / Bellevue, Nebraska · Open to remote · Willing to relocate
Tiffany Hobbs
Trust & Safety | Fraud Investigations | Quality Operations | AI-Assisted Workflows
Protecting platforms. Improving processes. Building practical solutions.
About
Calm judgment for complex cases
I'm a Trust & Safety and quality operations professional with five years of experience protecting online platforms — most recently as a Senior Quality Assurance Analyst at LinkedIn. My work spans fraud and abuse investigations, audit program coordination, appeals, and the reporting that helps teams make better decisions.
Before Trust & Safety, I built a foundation in disability claims, executive support, legislative disability policy, and nonprofit coordination. Today I also use AI-assisted tools to prototype practical solutions for the workflows I know well.
- audits / month coordinated
- 1,800+audits / month coordinated
- complex cases / month reviewed
- 1,250+complex cases / month reviewed
- quality restored
- 95%+quality restored
Experience
Where I've made an impact
LinkedIn
Trust & Safety- Senior Quality Assurance Analyst · Oct 2024 – Jul 2026
- Quality Assurance Analyst · Jan 2022 – Oct 2024
- Coordinated an established five-person Prevalence program completing 1,800+ audits per month.
- Personally reviewed 1,250+ complex cases per month across five projects.
- Investigated suspicious account activity, coordinated abuse, and payment-linked signals.
- Conducted masked QA re-reviews and appeals; produced weekly, biweekly, and monthly reporting.
- Identified a policy communication gap and helped restore quality to 95%+.
- Recognized with High Five and All Star awards.
Cypress HCM
Trust & SafetyContent Reviewer · Apr 2021 – Jan 2022
Earlier Experience
- Disability claims at Mutual of Omaha and Lincoln Financial Group
- Executive support and event logistics
- Legislative disability policy
- Nonprofit coordination
Education
Pikes Peak State College · Business administration coursework
Projects
Practical tools & concepts
- Status: Prototype
Central QA Hub
AI-assisted QA operations prototype bringing assignments, appeals tracking, and reporting into one workspace.
- Status: Independent beta concept
JobVerify by Gemrise AI
A job and recruiter legitimacy screening concept designed to help job seekers spot potential employment scams. Overview only.
- Status: Internal tool — event use
Summit Hub
Event operations and accessibility coordination tool built to support a virtual summit with 1,800+ registrants.
- Status: Hack Week concept — not deployed
Profile Alignment Lens (PAL)
Collaborative LinkedIn Hack Week concept exploring how profiles could be checked for policy alignment.
Skills
What I bring
Trust & Safety
- Fraud & abuse investigations
- Coordinated inauthentic activity
- Payment-linked signals
- Policy enforcement
- Appeals review
Quality Operations
- Audit program coordination
- Masked QA re-reviews
- Calibration & quality recovery
- Weekly / monthly reporting
- Policy communication
Tools & Data
- Excel & Google Sheets
- Jira
- Looker
- Reading, running & modifying existing SQL queries
- Google Apps Script
AI-Assisted Building
- Replit
- AI-assisted prototyping
- Workflow automation
- Process design
Independent initiative
Gemrise AI
Gemrise AI is my independent initiative exploring human-centered technology for real-world challenges. It's where I prototype ideas — like JobVerify — that grow out of my Trust & Safety experience. Projects under Gemrise AI are early-stage concepts and prototypes, not commercial or enterprise products.
Let's connect
Open to Trust & Safety, fraud investigations, and quality operations roles — remote or relocation for the right opportunity.
Résumé available upon request.